Jacqui Fortnum

Senior Consultant

Image of Jacqui Fortnum

Areas of expertise:

  • Strategic audience development
  • Creative approaches to audience consultation
  • Museum and gallery visitor engagement

With a focus on using research to inform practical, evidence-based approaches to planning, goal setting and evaluation, Jacqui’s role includes supporting audience development planning for museums, heritage, libraries, visual arts, and other organisations.

Recently she has worked with the National Archives, on a formative audience research project to inform the development of their forthcoming Turmoil exhibition, and the V&A on evaluating the impacts of their new Exhibition Road Quarter development on the visitor experience. Other key and current projects include working with Extant, to evaluate the impact and sustainability of their Enhance programme to support the delivery of accessible theatre for visually impaired audiences; digital journey mapping at the National Gallery, looking at the interplay between digital and physical visitor engagement; and audience development at Valence House Museum, working with their teams to develop an audience-focussed and informed approach to visitor engagement and sustainability.

She is experienced in strategic audience development, audience consultation, and advocacy for transformative organisational change. Prior to joining the Audience Agency, Jacqui was the Visitor Engagement Manager for The John Rylands Library in Manchester, where she helped transform this university library into an engaging, public facing destination which is now one of the city’s main visitor attractions.

She has a degree in the History of Art and Design from Camberwell College of Arts and has worked in curatorial roles at the Whitworth and Manchester Art Galleries.